Frequently asked questions


Car & van leasing FAQs


Business or Personal Contract Hire / Leasing, is a long term rental that allows you to take a brand new car or Light commercial vehicle for anything from 18 months to 60 months. You pay a fixed monthly price, subject to fluctuations in VAT. In most instances it is a lot cheaper than buying a new vehicle with the normal forms of finance.

Personal prices include VAT and all business prices are excluding VAT.

Very simply, No, you hand the vehicle back and choose another brand new vehicle. If you need to own the vehicle, please contact one of our experts who can direct you on your other options.

This is the first payment of your rental, its normally calculated in either 1,3,6,9 or even 12 times your monthly payment. The more initial rental, the cheaper the monthly rental. However, it’s worth pointing out, whatever the initial rental is, the total amount over the length of the rental will always be approximately the same.

This will be shown as 3 + 35 (3 year contract) or 9 + 23 (2 year contract). Basically, the 3 and the 9 represent the initial rental (see above) and the 35 or 23 represents how many subsequent months you will pay the rental.

This depends on who the finance provider is, and if at all possible, charges will apply. Please contact your account expert to discuss this with them.

You can do between 5,000 and 50,000 per annum depending on the finance provider. At TVLE we encourage you to look at this very closely. Mileage is one of the main pricing considerations when working out the cost of your Lease. If you go over your contract mileage, there will be a ‘Mileage excess’ if you go under, you will not receive any rebate. To calculate as accurately as possible, try and look at any changes of circumstances that may be happening in the future.

As long as you have a good to excellent credit score, have a full UK driving licence are over 18 years of age, and can afford the monthly rental you can continue with your vehicle lease application.

Because the finance provider owns the vehicle you need to obtain permission from them. There will be specific forms to complete so please arrange all this in plenty of time before your trip. They do reserve the right to decline your request.

Yes, you can. Please feel free to speak to your account expert on how to do this. Don’t forget to take it back off again before the vehicle is returned

The processing fee covers the administration costs of dealing with all our funding partners, dealers and manufacturers.

T = Trust, V = Value, L = Loyalty, E = Expertise

With over 30 years’ experience supplying SMEs, Blue Chip companies like Barclays and Kellogg’s, along with private individuals and believing that the high level of service should never change. Our MD, Andy Houston has received many industry awards for his and his team’s customer service.


Maintenance & Servicing FAQs


This all depends on the length of your contract and how many miles you have put on your contract, it will also depend on the type of vehicle. Please ask your account expert to include maintenance in your quotation.

All scheduled servicing at UK main dealers, unexpected maintenance issues, MOT test and replacement tyres.

Price protection from manufacturer service and labour costs. Fixed monthly cost so no unexpected bills. Collect and deliver service with courtesy cars (If available). Everything is booked for you via one phone number. Total Convenience.


Finance FAQs


We have access to many of the UK Leasing funders.

Complete the online ‘finance proposal form’ we will submit this to the relevant finance house on your behalf. Normally a decision will be returned within 24/48 hours. However, if additional information is required from you this could take longer.

As a rough guide, normally your Initial Rental will be taken 7-14 days after delivery of your vehicle. The first monthly rental will be approx. 1 month after delivery. However there are some funders who take the Initial rental before delivery.  This can vary between funders and depends on when paperwork is returned.  Its always best to ensure you have the funds in the bank as the payments will be taken. 

18 years old or over with a full UK driving licence


Contract FAQs


Regulated customers (Private Individuals, Sole Traders, Partnerships) have a 14 day cooling off period, so if you change your mind in this period, yes you can cancel. Cancellation charges may apply.

With Business Contract Hire and Personal Contract Hire the finance company is the registered owner and keeper of the vehicle.

Business Contract Hire can claim 100% VAT if your business is VAT registered. This is providing the vehicle is used for 100% business. If any personal miles are travelled the business can still claim 50% VAT back. If the business takes a maintenance contract, in all cases, 100% VAT can be reclaimed on the maintenance element. Private individuals unfortunately cannot reclaim VAT in any circumstances. Please ask your account expert for more information.

This is all included in your leasing contract. Just remember there are no longer paper tax discs so you won’t ever receive one.

You are responsible for taking out fully comprehensive insurance for the vehicle. This must be kept up to date throughout the length of the contract.


Vehicle FAQs


Manufacturer’s and dealers will sometimes register vehicles with the DVLA and issue a registration number before the vehicle is sold / leased to a customer. This is known as pre-registered. When a vehicle is pre-registered the remaining balance of the manufacturers warranty and roadside assistance will stay with the vehicle. Any pre-registered vehicle still requires an MOT before 3 years of the registration date. This may occur during your contract period in which case you will need to MOT the vehicle at your cost.

Every vehicle supplied by The Vehicle Leasing Expert is supplied brand new from the manufacturers main dealer network

DPF, Diesel Particulate Filters (DPF) are fitted to diesel vehicles and are designed to clean the engine exhaust gases before they enter the air. The DPF is designed to be self-cleaning by burning off the excess soot particles. This requires the vehicle to run at approx. 45 mph for 30 minutes at least once a week. However, if your driving style is more of short, low speed journeys, this may not happen. If this is you, a petrol vehicle would be more suitable

Depending on the funder and agreement’s in place with certain manufacturers. Driver data will not always be set up on the vehicle

Every brand new vehicle The Vehicle leasing Expert supplies comes with a full manufacturer warranty and if Pre-Registered the remainder of the warranty.


Delivery FAQs


The Vehicle Leasing Expert will give you lead times quoted by the manufacturers franchise dealers. There are instances due to transport issues, production issues etc that can delay a vehicle. We will inform you, the customer, as soon as The Vehicle Leasing Expert finds out of any potential delay. Please be aware in the event of any delays, we do not provide hire / loan vehicles.

Your vehicle will be delivered to any mainland UK Address free of charge. However, with the rise in popularity of Electric Vehicles we are finding that some suppliers now charge over a certain mileage. Please check with your account manager. 

All our vehicles are driven, (normally) free of charge. We are more than happy to obtain a price for you to have the vehicle delivered on a transporter. The first 100 miles on the trip meter will be not be deducted from your agreed mileage. All subsequent mileage will be deducted from your agreed mileage

For any offshore UK location we would only deliver to the mainland docks. You would need to come and meet the delivery driver at the mainland docks. We can arrange to obtain a price to deliver to your door if required.

Your account expert will be in contact with you roughly 6 months from the end of your contract to discuss all your options with you.

Please email your account expert who will provide you with a full BVRLA guide

Because the collection agent has to do a full vehicle appraisal the cleaner the vehicle the better. This will ensure that if there is any damage it can be discussed at handover and not further down the line. This can avoid any disputes in the future

Make sure, the locking wheel nut key is in the car, Service book if applicable, thing’s like the rear parcel shelf, cigarette lighter etc etc. You will be charged for any missing items.